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Amazon · free assessment guide

Practice the skills your actual assessment uses.

Several Amazon tracks publish different assessments. Most hourly warehouse hiring does not have a verified universal test in this research; use your invitation. All practice below is original and its answer explanations are ours.

Explore the guide The application guide

Know what
to expect.

Check whether your role requires an assessment. Preparation exercises do not reveal employer answers, passing scores, or undisclosed scoring rules.

[4] [5] [6] [9] [10] [22]

Customer service work style and job simulation

Who
Customer Service Associate applicants whose invitation assigns these sections.
When
Only if assigned for your specific application.
Format
Official guide describes work-style statements and simulated support tasks; follow-up varies by region.
Length
Official section estimates: work style 10–25 minutes; simulation 20–60 minutes. These are estimates, not a universal total.
Published scoring information
The employer has not published a scoring key or pass mark in the evidence used here. The best answers below are our reasoning for original exercises; they are not employer scoring rules.
Retakes
Guide says assessments taken in the last three months need not be repeated. That is reuse guidance, not permission to retake a failed test after three months.
[4]

Skills to prepare

  • Authentic work preferences
  • Problem solving
  • Prioritization and interpersonal judgment

Preparation themes

  • Original practice in the relevant skills; exact live questions may differ.

Preparation suggestions

Original practice exercises

Written by ResumeHack for learning. Read the options and choose one, then reveal our reasoning. The suggested response is educational guidance, not an employer answer key. Answer real assessments honestly and independently.

1A customer says a parcel is late. The tracking record has no confirmed new delivery date. What is the strongest response?

  1. A. Promise it will arrive tomorrow.
  2. B. Explain what is confirmed, check the allowed next steps and agree on a follow-up.
  3. C. Say delays are outside your control and end the conversation.
  4. D. Issue a refund without checking authority.
Show our suggested response

Our suggestion: B. Accurate expectations and an authorized next step are more useful than an unsupported promise.

2You must hand a case to another team. Which note is most useful?

  1. A. Customer angry; please fix.
  2. B. A copy of every unrelated chat you handled today.
  3. C. The issue, verified facts, checks already completed, agreed action and unresolved question.
  4. D. A guess about what the next team will decide.
Show our suggested response

Our suggestion: C. The next person needs enough relevant context to continue without assumptions.

3A customer asks for someone else’s account details to help a family member. What should you do?

  1. A. Follow the provided identity and authorization procedure before disclosing anything.
  2. B. Share the details because they sound sincere.
  3. C. Ask for the details through a personal messaging account.
  4. D. Publish the case in a public forum to get advice.
Show our suggested response

Our suggestion: A. A relationship claim does not establish authorization.

4A simulated queue shows one account-access incident and three routine order-status requests. What should guide your order?

  1. A. Whichever request is shortest.
  2. B. Whichever customer uses the most capital letters.
  3. C. Always oldest first, regardless of the supplied rules.
  4. D. The simulation’s urgency, risk and service-priority rules.
Show our suggested response

Our suggestion: D. Use the actual task rules; do not substitute a fixed shortcut for prioritization.

5A work-style prompt asks how you usually behave. What is the useful preparation approach?

  1. A. Memorize a supposed ideal answer key.
  2. B. Choose the answer that sounds most extreme.
  3. C. Reflect on your real habits and answer the stated comparison honestly.
  4. D. Change identity details to take it again.
Show our suggested response

Our suggestion: C. Authentic self-report is distinct from a situational exercise with a reasoned best action.

University Field Manager Assessment

Who
University field-manager candidates assigned the FMA; not every operations applicant.
When
Only if assigned for your specific application.
Format
Five sections: Working with the Team, Working with Metrics, Coworker Conversations, Previous Experiences and Work Styles.
Length
Official guide describes a 60-minute assessment.
Published scoring information
The employer has not published a scoring key or pass mark in the evidence used here. The best answers below are our reasoning for original exercises; they are not employer scoring rules.
Retakes
No universal retake rule is established here. Use the invitation or recruiter guidance.
[5]

Skills to prepare

  • Numeracy
  • People-management reasoning
  • Critical thinking

Preparation themes

  • Original practice in the relevant skills; exact live questions may differ.

Preparation suggestions

Original practice exercises

Written by ResumeHack for learning. Read the options and choose one, then reveal our reasoning. The suggested response is educational guidance, not an employer answer key. Answer real assessments honestly and independently.

1A team must process 960 units in four productive hours. Each trained person processes 30 units per hour. Ignoring all other constraints, how many people are needed?

  1. A. 6
  2. B. 8
  3. C. 10
  4. D. 12
Show our suggested response

Our suggestion: B. 960 / (4 × 30) = 8. In a real planning problem include breaks and any constraints given.

2A shift completes 1,080 units in 36 labor-hours. What is output per labor-hour?

  1. A. 30
  2. B. 36
  3. C. 40
  4. D. 1,044
Show our suggested response

Our suggestion: A. 1,080 divided by 36 is 30; distinguish labor-hours from clock hours.

3Defects fall from 24 out of 800 items to 18 out of 900 items. What happened to the defect rate?

  1. A. It stayed at 3%.
  2. B. It rose by 1 percentage point.
  3. C. It fell from 3% to 2%.
  4. D. It fell by 6 percentage points.
Show our suggested response

Our suggestion: C. Compare denominators: 24/800 is 3%; 18/900 is 2%.

4A teammate reports an unclear instruction that could create a safety risk. The area is behind target. What is the sound first step?

  1. A. Tell them to copy whoever works fastest.
  2. B. Ignore it until the target is met.
  3. C. Remove them from the schedule immediately.
  4. D. Make the task safe and clarify the correct procedure before restarting.
Show our suggested response

Our suggestion: D. A performance target does not resolve uncertainty about safe work.

5An associate’s output drops after a workstation change. What is the best initial coaching approach?

  1. A. Assume poor motivation.
  2. B. Ask them to demonstrate the task and inspect what changed.
  3. C. Compare them publicly with the fastest person.
  4. D. Raise the target before investigating.
Show our suggested response

Our suggestion: B. The change is a useful diagnostic clue; observe before attributing fault.

6A metric improved for one shift after a process change. What is the most defensible conclusion?

  1. A. The change always works.
  2. B. It caused every improvement at the site.
  3. C. The result is promising; check volume, staffing and repeatability before scaling.
  4. D. The data are useless because the sample is small.
Show our suggested response

Our suggestion: C. Small evidence can justify another test without supporting a universal causal claim.

SDE II online assessment

Who
Experienced SDE II applicants assigned the OA.
When
Only if assigned for your specific application.
Format
Coding, system design and work styles. Complete every required section.
Length
Two coding questions in 90 minutes. Dedicated page suggests about two hours total; official pages differ on shorter-section estimates, so use your invitation.
Published scoring information
The employer has not published a scoring key or pass mark in the evidence used here. The best answers below are our reasoning for original exercises; they are not employer scoring rules.
Retakes
Dedicated SDE II page encourages unsuccessful applicants to practice and reapply in six months. It does not establish a universal Amazon cooldown or guaranteed retest.
[6] [7]

Skills to prepare

  • Coding correctness
  • Algorithms and data structures
  • Systems reasoning

Preparation themes

  • Original practice in the relevant skills; exact live questions may differ.

Preparation suggestions

Original practice exercises

Written by ResumeHack for learning. Read the options and choose one, then reveal our reasoning. The suggested response is educational guidance, not an employer answer key. Answer real assessments honestly and independently.

1You must find whether an array contains duplicate IDs. Which approach gives expected linear time with extra storage?

  1. A. Compare every pair.
  2. B. Use a set while scanning once.
  3. C. Sort separately for every element.
  4. D. Return false if the first two differ.
Show our suggested response

Our suggestion: B. A set supports expected constant-time membership checks, giving expected O(n) time and O(n) space.

2Two requests with the same idempotency key arrive together. Which design most directly prevents duplicate records?

  1. A. Check in memory, then write without a constraint.
  2. B. Sleep before each write.
  3. C. Use a database uniqueness guarantee and return the existing result on a conflict.
  4. D. Create two records and hope cleanup is quick.
Show our suggested response

Our suggestion: C. A uniqueness boundary handles concurrency that a separate check may miss.

3A function works for one normal example. What should you do before submission?

  1. A. Submit immediately.
  2. B. Add unrelated features.
  3. C. Rename variables only.
  4. D. Test boundary cases, duplicates and empty input where permitted by the contract.
Show our suggested response

Our suggestion: D. Tests should probe the input contract and common failure modes.

4A design question gives no traffic target. What should you do first?

  1. A. Clarify workload, latency, availability and consistency needs.
  2. B. Immediately choose the most complex architecture.
  3. C. Assume every service needs global strong consistency.
  4. D. Ignore the requirements and list tools.
Show our suggested response

Our suggestion: A. Tradeoffs depend on requirements; technology names alone do not establish a design.

5Your algorithm sorts n records and then scans them once. With a comparison sort, what is the dominant time complexity?

  1. A. O(1)
  2. B. O(n)
  3. C. O(n log n)
  4. D. O(n squared) in every case
Show our suggested response

Our suggestion: C. The O(n log n) sort dominates the linear scan; state assumptions about the sort and input.

University SDE online assessment

Who
Student/recent-graduate full-time and internship SDE applicants.
When
Only if assigned for your specific application.
Format
Coding and work styles; full-time route can also include a work simulation. Country and invitation determine one-part or two-part structure.
Length
Official page gives a 70-minute coding estimate; overall estimates vary by full-time/internship route. Check your invitation rather than adding all page estimates.
Published scoring information
The employer has not published a scoring key or pass mark in the evidence used here. The best answers below are our reasoning for original exercises; they are not employer scoring rules.
Retakes
No universal retake rule is established here. Use the invitation or recruiter guidance.
[9]

Skills to prepare

  • Coding
  • Problem solving
  • Work preferences

Preparation themes

  • Original practice in the relevant skills; exact live questions may differ.

Preparation suggestions

Original practice exercises

Written by ResumeHack for learning. Read the options and choose one, then reveal our reasoning. The suggested response is educational guidance, not an employer answer key. Answer real assessments honestly and independently.

1You need to count the occurrences of each distinct word in a list. Which structure is a natural fit?

  1. A. A map from word to count.
  2. B. A single boolean.
  3. C. A stack that discards all previous words.
  4. D. One unrelated file per character.
Show our suggested response

Our suggestion: A. A frequency map records one count per distinct key; consider normalization only if the input contract requires it.

2A binary search receives a sorted list with no matching value. What must the implementation handle?

  1. A. Returning the middle value anyway.
  2. B. Looping indefinitely.
  3. C. Terminating and reporting no match according to the contract.
  4. D. Changing the target to force a result.
Show our suggested response

Our suggestion: C. Correctness includes absent targets and interval termination, not only successful lookups.

3A solution passes the sample but uses an O(n squared) nested loop. Input can be very large. What is the useful next step?

  1. A. Assume the sample proves performance.
  2. B. Change the variable names.
  3. C. Remove the output.
  4. D. Check the input bound and investigate a more efficient approach if needed.
Show our suggested response

Our suggestion: D. Performance must be evaluated against the stated constraints, not the size of the sample.

4A function should return the first non-repeated character. Why is returning the least frequent character insufficient?

  1. A. All characters always repeat.
  2. B. It does not necessarily preserve the first qualifying position or require frequency one.
  3. C. Maps cannot store characters.
  4. D. Frequency never matters.
Show our suggested response

Our suggestion: B. The problem has both a frequency condition and an ordering condition.

5You are unsure what the OA permits for reference material. What should guide your choice?

  1. A. Whatever a stranger says they used last year.
  2. B. Any tool that can generate an answer for you.
  3. C. The current assessment instructions and any clarification from the recruiting contact.
  4. D. The rules for an unrelated assessment.
Show our suggested response

Our suggestion: C. Permission and resources are assessment-specific; preparation material is not authorization for live assistance.

Business Intelligence Engineer online assessment

Who
BIE applicants assigned the role-specific OA.
When
Only if assigned for your specific application.
Format
SQL Challenge, Working with SQL and Work Styles.
Length
The retrieved official guide does not establish a total time or question count.
Published scoring information
The employer has not published a scoring key or pass mark in the evidence used here. The best answers below are our reasoning for original exercises; they are not employer scoring rules.
Retakes
Official BIE guide encourages unsuccessful applicants to practice and reapply in six months. Confirm your own eligibility and invitation.
[10]

Skills to prepare

  • SQL
  • Analytical reasoning
  • Work preferences

Preparation themes

  • Original practice in the relevant skills; exact live questions may differ.

Preparation suggestions

Original practice exercises

Written by ResumeHack for learning. Read the options and choose one, then reveal our reasoning. The suggested response is educational guidance, not an employer answer key. Answer real assessments honestly and independently.

1Orders has one row per order; Items has many rows per order. After joining, SUM(Orders.total) is inflated. Why?

  1. A. The order total repeats once per matching item.
  2. B. SQL cannot add decimals.
  3. C. Every inner join removes all duplicates.
  4. D. The table names are too short.
Show our suggested response

Our suggestion: A. Aggregate at the intended grain before joining or avoid summing repeated order totals.

2Which pattern finds customers with no orders while preserving customers who have never ordered?

  1. A. Inner join and count all rows.
  2. B. Cross join all customers and orders.
  3. C. Filter orders before selecting any customers.
  4. D. Left join orders and select customers with no matching order key.
Show our suggested response

Our suggestion: D. The left join preserves unmatched customers; test the order key for a missing match.

3A report compares this week’s revenue with last week’s, but the current week is incomplete. What should the report do?

  1. A. Call any decline a business failure.
  2. B. Use comparable periods and label the cutoff.
  3. C. Multiply the current value until it looks similar.
  4. D. Delete the date field.
Show our suggested response

Our suggestion: B. Comparable observation windows are necessary for an interpretable trend.

4A rate moves from 40% to 50%. Which description is correct?

  1. A. Up 10% relative.
  2. B. Up 50 percentage points.
  3. C. Up 10 percentage points, or 25% relative.
  4. D. Unchanged because both are percentages.
Show our suggested response

Our suggestion: C. The absolute difference is 10 points; 10 divided by 40 is a 25% relative increase.

5A stakeholder asks for “active customers.” What should you establish before writing SQL?

  1. A. A documented activity event, time window and customer identifier.
  2. B. The chart color.
  3. C. The biggest possible number.
  4. D. That all accounts created ever count forever.
Show our suggested response

Our suggestion: A. The business definition determines the query and its validation.

Business assessment and writing preparation

General preparation. This section does not establish that your role uses a particular selection test.

Who
Marketing/Vendor Manager assessments and writing exercises assigned to Product, Program, Technical Program or Marketing candidates.
When
Only if assigned for your specific application.
Format
Assessment or writing requirement is published for the named tracks; exact assessment sections are not verified here. These are broad original business/writing drills.
Length
No universal duration or question count established.
Published scoring information
The employer has not published a scoring key or pass mark in the evidence used here. The best answers below are our reasoning for original exercises; they are not employer scoring rules.
Retakes
No universal retake rule is established here. Use the invitation or recruiter guidance.
[15] [16] [11] [12] [13]

Skills to prepare

  • Business tradeoffs
  • Clear evidence-based writing
  • Original professional judgment

Preparation themes

  • Original practice in the relevant skills; exact live questions may differ.

Preparation suggestions

Original practice exercises

Written by ResumeHack for learning. Read the options and choose one, then reveal our reasoning. The suggested response is educational guidance, not an employer answer key. Answer real assessments honestly and independently.

1A writing prompt asks for a difficult decision you made. Which opening provides the best foundation?

  1. A. A list of company slogans.
  2. B. A clear problem, your responsibility and the decision you faced.
  3. C. A fictional achievement presented as real.
  4. D. A conclusion with no context or evidence.
Show our suggested response

Our suggestion: B. The reader needs context and your role before evaluating the decision.

2You only have an estimate of the improvement from a project. How should you use it?

  1. A. Convert it into an exact number.
  2. B. Remove every result.
  3. C. Label it as an estimate and explain its basis and limits.
  4. D. Double it to make the story memorable.
Show our suggested response

Our suggestion: C. Calibrated evidence is more credible than invented precision.

3A vendor discount lowers unit cost but requires excess inventory. What should you compare?

  1. A. Only percentage discount.
  2. B. Only the supplier’s headline claim.
  3. C. Only the competitor’s price.
  4. D. Total cost, likely sell-through, storage and inventory risk.
Show our suggested response

Our suggestion: D. Evaluate the economics of the whole decision, not one favorable component.

4A campaign generates many visits but few qualified actions. What is the useful next step?

  1. A. Check audience, funnel behavior and tracking before scaling spend.
  2. B. Scale immediately because visits rose.
  3. C. Declare the channel impossible forever.
  4. D. Hide the action metric.
Show our suggested response

Our suggestion: A. The observed gap suggests diagnosis and a targeted test, not a volume-only conclusion.

5A program status is green because every task is done, but the customer outcome has not been checked. What should the update say?

  1. A. The program has certainly succeeded.
  2. B. Implementation is complete; outcome verification is still pending.
  3. C. The customer outcome is irrelevant.
  4. D. The project failed permanently.
Show our suggested response

Our suggestion: B. Completion of tasks and evidence of intended effect are different claims.

Whole Foods assessment preparation

General preparation. This section does not establish that your role uses a particular selection test.

Who
Team Member applicants where Whole Foods assigns an assessment.
When
Only if assigned for your specific application.
Format
The FAQ mentions a Team Member assessment but does not publish its question bank, scoring formula or detailed sections. These are original retail judgment exercises.
Length
Not established by the official FAQ.
Published scoring information
The employer has not published a scoring key or pass mark in the evidence used here. The best answers below are our reasoning for original exercises; they are not employer scoring rules.
Retakes
No universal retake rule is established here. Use the invitation or recruiter guidance.
[22]

Skills to prepare

  • Service judgment practice
  • Product accuracy
  • Teamwork practice

Preparation themes

  • Original practice in the relevant skills; exact live questions may differ.

Preparation suggestions

Original practice exercises

Written by ResumeHack for learning. Read the options and choose one, then reveal our reasoning. The suggested response is educational guidance, not an employer answer key. Answer real assessments honestly and independently.

1A customer asks whether an unfamiliar product meets a dietary restriction. What do you do?

  1. A. Guess from the package color.
  2. B. Assume every product meets every restriction.
  3. C. Check reliable product information and state any uncertainty.
  4. D. Recommend a medical treatment.
Show our suggested response

Our suggestion: C. Product claims need verification; avoid promises beyond the available information.

2Your order contains a damaged item. A replacement would take extra time. What is the sound action?

  1. A. Hide the damaged side.
  2. B. Follow quality and substitution procedures before handing off the order.
  3. C. Charge twice.
  4. D. Ignore the issue if the customer is not watching.
Show our suggested response

Our suggestion: B. Accuracy and condition matter; speed alone does not justify a poor handoff.

3A teammate asks for help while your own task is unfinished. What should you consider?

  1. A. Always abandon your task.
  2. B. Always refuse.
  3. C. Help only if a manager can see.
  4. D. Clarify urgency and coordinate priorities so both obligations are handled.
Show our suggested response

Our suggestion: D. Useful teamwork includes communicating the tradeoff, not simply doing everything at once.

4An item is selling slowly near the end of its saleable period. What should guide action?

  1. A. The current handling, rotation and disposition rules.
  2. B. A guess that it is still safe.
  3. C. Changing the date label.
  4. D. Leaving it for the next shift without a note.
Show our suggested response

Our suggestion: A. Use the relevant procedure; do not invent a food-safety rule.

5Your availability changes before an interview. What should you do?

  1. A. Keep the old claim to improve your odds.
  2. B. Say you can work every shift and decide later.
  3. C. Update the hiring contact honestly and ask whether the role still fits.
  4. D. Create several conflicting applications.
Show our suggested response

Our suggestion: C. A sustainable schedule fit is more useful than a promise you cannot keep.

Assumptions
to avoid.

What this preparation can and cannot tell you.

Your preparation, saved

The Amazon packs

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before you
start…

Fair questions.

Are these exact test questions?

No. Every exercise is original. Official sources support the stated format or requirement, not these prompts or our answer key.

What if my invitation differs from this guide?

Follow the current invitation. Ask the recruiter to resolve a conflict before starting.

Do the practice scores predict whether I will pass?

No. They show which practice reasoning needs work. Employer scoring and selection decisions are not established here.

Sources and scope

Official sources support the hiring facts described here. Candidate reports, when used, are labeled separately. Original practice is written by ResumeHack and is not an employer question bank or answer key. Follow your current job posting and invitation when they differ from a general guide.